Daniel M. Head
656 NW 18th Avenue · Camas, WA 98607
(360) 210-5492 · dan@dmhead.us

Summary:

Systems Administrator / Technical Support professional with over 13 years experience in computer maintenance and network administration. Graduated with honors in Computer Network Administration.

Technical Qualifications:

• 13 years of experience supporting Windows clients from Windows 3.1 through Windows 7.
• 10 years of working with Windows Servers, from Windows 2000, through Windows Server 2008.
• 3 years of experience installing, maintaining, and supporting Linux servers.
• 10 years of network support, including TCP/IP, Subnetting, Wired and Wireless networking.
• 13 years experience working on HP, IBM, Toshiba and Dell Servers, Laptops, and Workstations, as well as printers and other related peripherals.
• Graduated with Honors with a degree in Network Administration.

Business Qualifications:

• Demonstrated history of good judgment; resulting in swift efficient root-cause solutions and repair of computers and related software.
• Fast and enthusiastic learner; self-directed; curious and analytical.
• Task-focused and interested in sharing knowledge for the good of the organization and its members.
• Innovative and creative; always looking for ways to improve, results-orientated.
• Excellent written and oral communication skills. Equally attentive to listening and understanding others needs and expectations.
• Responsible and proactive to resolve, forgive, make amends, and move forward with knowledge gained from past experience; skilled in building team harmony and success.

Related Experience

• Windows Desktop: Windows 7, Vista, XP, 2000, and NT. Office 2007, 2003, Outlook/Exchange, Backup, Data Recovery, Malware/Virus Removal.
• Windows Server: Experienced with Windows 2000, 2003, and 2008 Servers. Active Directory Domain Services, Group Policy, NTFS & Share permissions.
• Linux: RHEL, CentOS, SLES, OpenSuse, Ubuntu, User and Group Account Management, Print Server, File Server, Security, Backups, Networking, Bash Scripting, Chron, Windows interoperability.
• Networking: Cisco Switches and Routers, IOS, OSI, TCP/IP, Subnetting, WAN, LAN, and Wireless networking.
• Hardware: 13 years experience working on HP, Compaq, IBM, Toshiba and Dell Servers, Laptops, Desktops, and Workstations.

Certifications & Education

• AAS - Computer Network Administration, Graduated 06/2010
  Clark College, Vancouver, WA
  Foci: Linux, Networking, Network Security, Windows Server 2008.
• A+ Certified

Employment History:

• Eikona IT Services
  Systems Administrator
  Camas, WA, 1998 - Present
  
  • Led a team designing and implementing a large-scale enterprise network for the Clark College Data Networks and Telecommunications department, at the Clark Technical Center.
  • Saved a client over 3 million dollars in liquidated damages by flying to Ontario, Canada, to fix a faulty network installation.
  • Created technical process and Best Known Method (BKM) documentation, as well as end-user training materials.
  • Built computers, installed, configured and supported Windows XP, Windows 7, Server 2003 and Server 2008, as well as Linux Workstations and Servers.
  • Created user accounts and performed system administration.
  • Contracts included:
    • Blount, Inc. performing Desktop Support and Help Desk duties (4/2011 - 8/2011);
    • Fresco Logic, administering Linux security & support (2/2011 - 3/2011);
    • Nike, performing Desktop Support duties (10/2007-4/2008);
    • Intel, testing new network adapters on Linux and Windows, ensuring they meet with IEEE and other industry standards (10/2006 - 10/2007);
    • Oregon Department of Trandportation (ODOT), performing Desktop Support duties (3/2004 - 11/2004);
    • Intel, testing new Server platforms in Linux, Windows & Netware to ensure stability and compatability (1/2002 - 3/2003);
    • Nationwide Insurance, performing Desktop Support duties (9/2001 - 1/2002);
    • Intel, performing Desktop Support and Help Desk duties (3/1998 - 10/2000).

• Network/Server Technician
  Vestas American Wind Technology
  Portland, OR, 11/2005 - 06/2006
  
  • Installed and maintained network infrastructure, including Hirschman industrial networking equipment and Cisco routers and switches.
  • Managed contractor crews on fiber installation to wind turbines, meteorological towers, substations, and operational buildings.
  • Installed and maintained Windows 2003 Servers for data collection and turbine control.

• Information Systems Technician
  Pacific Coast Fruit Company
  Portland, OR, 11/2004 - 11/2005
  
  • End user support in a Windows 2000 environment, including user and mail administration.
  • Supporting Linux servers for user, mail, and directory services.
  • Maintained company Intranet and Internet Web presence.

• Engineering Technician II
  Intel Corporation
  Portland, OR, 10/2000 - 06/2001
  
  • Set up equipment used for performing interoperability testing at USB-IF Workshops internationally.
  • Trained, lead and directed USB-IF staff at Compliance Workshops on testing procedures.
  • Performed installs, upgrades, and scheduled maintenance on servers worldwide.
  • Monitored, tested and troubleshot NT servers, Cisco routers, switches and other associated network devices in a worldwide distributed computing environment.